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monday.comScale stage

monday.com
90/ 100
AI-Native

Empower teams with AI-powered work platform, automate tasks, and increase productivity.

ARR
$972.0M
Customers
59,214
Team
1,688
Founded
2012

Stage check, Expand exit criteria

Can monday.com expand its customer base beyond teams and agents?
Yes, with increased mobile support and simplified onboarding
met
Revenue growth

Established product line with multiple offerings

met
Market penetration

Clear AI-powered value proposition

partial
Customer acquisition

Limited mobile support and steep learning curve may hinder acquisition

AI-Native Scorecard

Intelligence & Discoverability85

AI-powered work platform with automated tasks

Build Velocity80

Multiple product offerings, but limited mobile support

Ops Leverage90

AI agents automate tasks, increasing operational efficiency

Product Intelligence95

AI-powered platform with strong product offerings

The Moat80

AI-powered automation, but limited mobile support and steep learning curve may reduce moat

Proof & Narrative85

Clear AI-powered value proposition, but limited customer support

The moat, decomposed

AI-powered automationstrong

Automated tasks with AI agents

Mobile supportweak

Limited mobile support

Onboarding processweak

Steep learning curve

Customer supportweak

Insufficient customer support

What is already working

AI-powered work platform
Automated tasks with AI agents
Multiple product offerings

The gaps

1

Limited mobile support

ProblemDifficulty in accessing platform on-the-go
What it costsReduced customer acquisition and retention
The fixDevelop mobile apps
Ultron wouldUltron would develop a mobile app with a user-friendly interface, increasing accessibility and adoption
2

Steep learning curve

ProblemDifficulty in onboarding new customers
What it costsReduced customer acquisition and retention
The fixSimplify onboarding process
Ultron wouldUltron would implement an interactive and guided onboarding process, reducing the learning curve and increasing adoption
3

Insufficient customer support

ProblemDifficulty in providing timely support to customers
What it costsReduced customer retention and satisfaction
The fixIncrease support staff
Ultron wouldUltron would implement an AI-powered chatbot to provide 24/7 support, increasing customer satisfaction and retention

The Road to AI-Native

Phase 1, Quick wins 30 days
Launch mobile app for monday work management
Streamline onboarding process with interactive tutorials
Introduce AI-powered chat support
Phase 2, Build the engine 90 days
Develop AI-driven automation templates for common workflows
Enhance monday CRM with predictive lead scoring
Expand monday dev with AI-assisted code review
Phase 3, The moat 6-12 months
Integrate AI-powered project management across all monday products
Develop a marketplace for custom AI agents
Establish partnerships with leading AI research institutions
Phase 4, Maturity 1-2 years

The 10x move

AI-Powered Automation

Automate 80% of routine tasks with AI agents

AI-native companies that ran this play

Automating workflows with AIlike Zapier, Automate.io

Using AI to automate routine tasks and workflows

AI-driven customer supportlike Zendesk, Freshdesk

Implementing AI-powered chat support to improve customer experience

Where AI hits your business first

Project management

AI can optimize resource allocation and predict project timelines

Customer support

AI can provide 24/7 support and help resolve common issues

Workflow automation

AI can automate routine tasks and improve productivity

Augment vs automate

Automate
Data entry
Bookkeeping
Scheduling
Augment
Sales forecasting
Marketing campaign optimization
IT operations management

Operate with AI fluency

Delegate tasks that can be automated with AI to free up human resources
Describe the benefits of AI-powered automation to customers and stakeholders
Discern the most critical workflows that can be improved with AI
Diligence in monitoring AI system performance and addressing potential biases

Operating-model upgrade

Planning
annual planning to quarterly planning
Context
static documentation to dynamic knowledge graphs
Review
monthly review meetings to weekly progress updates
Roles
specialized roles to hybrid roles with AI skills

Vision

Empower teams with AI-powered work platform, automate tasks, and increase productivity.

Want this for your own company?

Ultron runs the teardown, then does the work in the gaps.

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